The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Breakfast!
“The complimentary breakfast was the best I've ever experienced, with made-to-order options and a beautiful view overlooking the downtown area.” view full review
Relaxing Spa Time
“I loved the spa's amenities; the saunas were incredibly refreshing, and they even opened early just for our group, making it a nice experience.” view full review
Lovely Room Decor
“Our cozy room had unique lighting above the bed and a nice balcony that provided a picturesque view across the rooftops.” view full review
Spacious Comfort
“Our room was clean and super spacious, making it a comfortable retreat after a long day of exploring.” view full review
Feedback from previous guests about their experience.
90%
liked the hotel and would stay again
Great location
Friendly staff
Expensive parking
Limited amenities
9.0/10
Perfect
Rooms
8.8
Location
10.0
Service
9.4
Dining
8.8
Guest reviews
9.0/10
based on 5 reviews
4.5/5
based on 227 reviews
9.0
9.0/10 based on 442 reviews
#48 of 108 hotels in Zermatt based on Tripadvisor
Carl
United States,
May
2024
9.4/10
My stay at the hotel was simply amazing! The rooms were spacious with two separate beds and a bathroom equipped with both shower and bath-tub, perfect for two people. They were clean, and the Wi-Fi was super fast even when I was outside the hotel.
Rooms
9.0
The rooms were spacious, clean, and with great Wi-Fi connectivity.
Service
10.0
The service was outstanding! The staff was very courteous, helpful, and even guided us to the best places to visit, saving us lots of time. They were brilliant in their assistance and very accommodating to our needs.
Location
10.0
The hotel's location couldn't be more perfect. It's right in the heart of Zermatt, close to everything you need like the train station, shops, restaurants, and even the ski lifts and ski bus. An excellent and convenient place to stay!
Dining
9.0
The dining experience was excellent! There was a great variety of hot foods, bakery items, juices, and hot drinks available for selection. Truly a delightful dining experience.
Facilities
9.0
The facilities provided by the hotel were top-notch, offering everything one could need during their stay.
Arthur
United Kingdom,
April
2024
9.0/10
I couldn't have asked for a better location - right at the foot of the Matterhorn with easy access to explore Zermatt. The rooms were nice, but it could get a bit warm, and the mechanism to cool down wasn't the easiest. The morning sun streaming in was a lovely touch, though.
Rooms
8.0
The rooms were comfortable, but could get warm without an easy cooling mechanism. I enjoyed the direct view of the Matterhorn from many of the rooms.
Service
9.0
The staff were incredibly accommodating, especially with dietary needs, and the interactions between the lobby, restaurant, and bar were very friendly. The service was top-notch.
Location
10.0
The location couldn't be better - just a 2-minute walk from the train station, with easy access to restaurants, chair lifts, and all that Zermatt has to offer. The vintage video games in the common area were a fun bonus.
Dining
9.0
The dining experience was delightful, with a good variety of options including meat, cheese, and champagne. I enjoyed the 'Good' standard choices and the healthy selection available.
Facilities
9.0
The hotel had a range of convenient facilities and services to make the stay even more enjoyable, like dry cleaning, laundry, and a ski pass vendor. The welcome drink was a nice touch.
Aaron
United States,
December
2023
9.0/10
I was pleasantly surprised by our room, which was far better than I expected. It had a balcony facing the backyard with a great view of the Matterhorn. The rooms are spacious and clean. The service was top-notch with personal recommendations and untiringly patient assistance. The location couldn't be better, just a 2-minute walk from the train station. The dining experience was really good with a variety of choices. Overall, a great value for the money.
Rooms
9.0
The room was spacious and clean, exceeding my expectations.
Service
9.0
The service was exceptional, with helpful and patient staff.
Location
10.0
The hotel is excellently located, close to everything in town including ski lifts and buses.
Dining
9.0
The dining experience was really good with a variety of options available at no additional charge.
Facilities
8.0
The hotel offers a range of useful services like dry cleaning, housekeeping, and shuttle service.
Daniel
United States,
November
2023
9.0/10
My stay at the hotel was wonderful! The rooms were spacious and clean, with a lovely view of the Matterhorn from the verandah. Beds were super comfortable, and having our own bedroom and bathroom each was a great plus. The hotel's location in the center of Zermatt made it convenient to explore the town on foot, and the service was top-notch, with the staff being very courteous and helpful. The dining experience was delightful with a variety of options available, but the price was a bit on the higher side.
Rooms
9.0
The rooms were clean, roomy, and had a great view of the Matterhorn. The beds were super comfortable, and I enjoyed relaxing on the verandah overlooking the main street.
Service
9.0
The service was exceptional, with the staff being courteous and helpful throughout my stay. They even guided me to the best places to visit, which saved me a lot of time.
Location
10.0
The hotel's location is excellent, right in the heart of Zermatt, within walking distance to the train station, shops, restaurants, and with easy access to the ski lifts and ski bus.
Dining
8.0
The dining options were plentiful and delicious, with a variety of hot foods, bakery items, juices, and more. However, the price was a bit high for the offerings.
Facilities
9.0
The hotel facilities were top-notch, with everything from dry cleaning to shuttle services available. However, the price for some services was a bit steep.
Christopher
United Kingdom,
April
2023
9.4/10
I thoroughly enjoyed my stay at this hotel. The rooms were spacious, clean, and super comfortable, with a lovely verandah overlooking the main street offering stunning views of Zermatt and the surrounding mountains. Being close to the train station and not far from the ski lifts was a big plus. The service was incredibly helpful and friendly, including a memorable multilingual birthday song surprise. The location was extremely convenient, right in the heart of Zermatt, within easy reach of all the attractions. The dining experience was top-notch, offering a great variety of foods. Overall, a wonderful stay with excellent value for money.
Rooms
9.0
The rooms were spacious and clean, with comfortable beds and a great view from the verandah.
Service
10.0
The service was top-notch, incredibly friendly, and helpful, making my experience truly unforgettable.
Location
10.0
The hotel's location is excellent, right in the middle of Zermatt with easy access to everything in town, including the ski lifts and ski bus.
Dining
9.0
The dining experience was fantastic, offering a wide variety of delicious options.
Facilities
9.0
The hotel's facilities were great, offering everything needed for a comfortable and enjoyable stay.
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