Hotel Pollux Zermatt, Zermatt ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

Bahnhofstrasse 28, Zermatt, Switzerland, 3920

Hotel Pollux, a 4-star hotel in the heart of Zermatt, features rustic and modern design elements along with an exclusive health club. Amenities include a wellness area equipped with a Finnish sauna and steam bath. The hotel is just 0.3 miles from the train station.

Rooms & Amenities

Rooms at Hotel Pollux are available in a variety of styles, including modern alpine design and spacious family rooms. Each room includes a flat-screen TV, minibar, and free Wi-Fi, while select rooms offer balconies with views of the city. The hotel also provides a baby bed for families.

Dining Options

Dining options at Hotel Pollux include three onsite restaurants, featuring a range of international, Mediterranean, and vegetarian cuisine. The Pinte restaurant specializes in local Swiss dishes like cheese fondue, while the Vegistube offers innovative vegetarian and vegan options. A cozy bar with an open fireplace serves drinks for relaxation after a day on the slopes.

Leisure & Services

Recreational amenities include a wellness area with a sauna, steam bath, and hot tub, completing the leisure experience. Guests can take advantage of a free ski shuttle to access nearby ski slopes or unwind in the spa area after outdoor activities. The hotel also has a small conference room for business meetings.

Location & Accessibility

Hotel Pollux is located within walking distance to the Gornergrat and Sunnegga-Rothorn cablecars. Nearby transport options include the bus stop and train station within a few minutes' walk. Popular local landmarks include the Matterhorn, St. Peter's English Church, and Mountaineer’s Cemetery, all within close proximity.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room

Max:

2 persons

28 m²

Bed options:

1 King Size Bed

Coffee machine

Heating

room details

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Classic Triple Room

Max:

2 persons

29 m²

Bed options:

1 King Size Bed

Heating

Bathtub

room details

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Small Single Room

Max:

1 person

11 m²

Bed options:

1 Single bed

Shower

Heating

room details

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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Center

Zermatt700 ft

Airports

Sion (SIR) 47.8 mi

Agno (LUG) 100.5 mi

Train

Zermatt railway station1000 ft

Train400 ft

Bus

Bus stop 7.3 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Breakfast!

“The breakfast was a highlight of our stay, offering a wealth of choices including fresh fruit, smoked salmon, and made-to-order options.” view full review

Relaxing Spa!

“The small health spa was a perfect retreat after a day on the slopes, featuring a rejuvenating steam room and sauna.” view full review

Spacious Rooms!

“Our room was impressively spacious and clean, providing a wonderfully comfortable atmosphere for our family.” view full review

Cozy Lounge!

“The lounge area with its large fireplace created a cozy ambiance, making it an ideal spot to unwind after a long day.” view full review

General

No smoking on site
Wi-Fi
No parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
24-hour security
Baggage storage
Ski storage
Elevator
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Key access

Sports & Fitness

Fitness center
Ski school
Hiking
Cycling
Golf course

Services

Free shuttle service
Housekeeping
Laundry
Dry cleaning
Ski pass vendor
Tours/Ticket assistance
Stores/Commercial services
Welcome drink

Dining

Restaurant
Snack bar
Bar/ Lounge area
Special diet menus

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Babysitting/Child services
Board games
Children's menu
Children's play area
Game room

Spa & Leisure

Sun terrace
Garden area
Leisure/ TV room
Spa & wellness center
Solarium
Sauna
Turkish bath
Steam room

Room features

Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Parquet floor

Location

Bahnhofstrasse 28, Zermatt, Switzerland, 3920

Map view

Bahnhofstrasse 28, Zermatt, Switzerland, 3920

City landmarks

ZermattSwitzerland

The Matterhorn

1.3 mi

Zermatt-Sunnegga

2100 ft

Zermatt

3200 ft

Sunnegga

1.6 mi

Church

Kapelle Winkelmatten "Zur Heiligen Familie"

3400 ft

Moosstrasse

Gorner Gorge

1.1 mi

Ski Elevator

Eisfluh

1.4 mi

Nearby

Museums

Matterhorn Museum

1000 ft

Cemetery

Mountaineer's Cemetery

1200 ft

Church

St Peter's English Church

1000 ft

Church

Parish Church of St. Mauritius

1300 ft

Bridges

Photopoint Kirchbrucke bridge

1200 ft

Stellisee 3920 Zermatt

Stellisee

200 ft

Bahnhofstrasse

Walk of Climb

800 ft

Hinterdorfstrasse 25

Hinterdorfstrasse

800 ft

Matterhorn Golf club

900 ft

Hohbalmen

900 ft

Castor Mountain

900 ft

Vernissage Centre Culturel

200 ft

Seilerwiesenstrasse 9

Obere Matten playground no. 1

1300 ft

Mall

Viktoria Shopping Center

700 ft

Ibex Fountain

800 ft

Murmeli Brunnen

900 ft

Triftbachstrasse 7

Bergfuhrerdenkmal

1000 ft

Bronze Alphorn

1100 ft

FIZ Fun In Zermatt AG

1100 ft

Gemeindeverwaltung

1100 ft

Steinmattstrasse 34

Papperla Pub

1400 ft

Night club

Schneewittli Nightclub

1400 ft

Denner Partner

1500 ft

Restaurants

Walliserkanne

200 ft

32 Bahnhofstrasse

Pizzeria Ristorante Molino

300 ft

Bahnhofstrasse 52 3920 Zermatt

Theodors Stuba Zermatt 1896

100 ft

Bahnhofstrasse 30

Restaurant Pinte

100 ft

Bahnhofstrasse 28 Hotel Pollux

Vegistube

100 ft

Bahnhofstrasse 28

Baeckerei

100 ft

Bahnhofstrasse 28

Swiss Chalet

300 ft

18 Bahnhofstrasse

China Garden

200 ft

Bahnhofstrasse 18

Derby

200 ft

22 Bahnhofstrasse

Bergrestaurant Hermetje

200 ft

Hermetje

Reviews and Ratings

Feedback from previous guests about their experience.

90%

liked the hotel and would stay again

Great location

Friendly staff

Expensive parking

Limited amenities

9.0/10

Perfect

Rooms

8.8

Location

10.0

Service

9.4

Dining

8.8

4.5/5 based on 227 reviews

#48 of 108 hotels in Zermatt based on Tripadvisor

Carl

United States of America, May 2024

9.4/10

My stay at the hotel was simply amazing! The rooms were spacious with two separate beds and a bathroom equipped with both shower and bath-tub, perfect for two people. They were clean, and the Wi-Fi was super fast even when I was outside the hotel.

Rooms

9.0

The rooms were spacious, clean, and with great Wi-Fi connectivity.

Service

10.0

The service was outstanding! The staff was very courteous, helpful, and even guided us to the best places to visit, saving us lots of time. They were brilliant in their assistance and very accommodating to our needs.

Location

10.0

The hotel's location couldn't be more perfect. It's right in the heart of Zermatt, close to everything you need like the train station, shops, restaurants, and even the ski lifts and ski bus. An excellent and convenient place to stay!

Dining

9.0

The dining experience was excellent! There was a great variety of hot foods, bakery items, juices, and hot drinks available for selection. Truly a delightful dining experience.

Facilities

9.0

The facilities provided by the hotel were top-notch, offering everything one could need during their stay.

Arthur

United Kingdom, April 2024

9.0/10

I couldn't have asked for a better location - right at the foot of the Matterhorn with easy access to explore Zermatt. The rooms were nice, but it could get a bit warm, and the mechanism to cool down wasn't the easiest. The morning sun streaming in was a lovely touch, though.

Rooms

8.0

The rooms were comfortable, but could get warm without an easy cooling mechanism. I enjoyed the direct view of the Matterhorn from many of the rooms.

Service

9.0

The staff were incredibly accommodating, especially with dietary needs, and the interactions between the lobby, restaurant, and bar were very friendly. The service was top-notch.

Location

10.0

The location couldn't be better - just a 2-minute walk from the train station, with easy access to restaurants, chair lifts, and all that Zermatt has to offer. The vintage video games in the common area were a fun bonus.

Dining

9.0

The dining experience was delightful, with a good variety of options including meat, cheese, and champagne. I enjoyed the 'Good' standard choices and the healthy selection available.

Facilities

9.0

The hotel had a range of convenient facilities and services to make the stay even more enjoyable, like dry cleaning, laundry, and a ski pass vendor. The welcome drink was a nice touch.

Aaron

United States of America, December 2023

9.0/10

I was pleasantly surprised by our room, which was far better than I expected. It had a balcony facing the backyard with a great view of the Matterhorn. The rooms are spacious and clean. The service was top-notch with personal recommendations and untiringly patient assistance. The location couldn't be better, just a 2-minute walk from the train station. The dining experience was really good with a variety of choices. Overall, a great value for the money.

Rooms

9.0

The room was spacious and clean, exceeding my expectations.

Service

9.0

The service was exceptional, with helpful and patient staff.

Location

10.0

The hotel is excellently located, close to everything in town including ski lifts and buses.

Dining

9.0

The dining experience was really good with a variety of options available at no additional charge.

Facilities

8.0

The hotel offers a range of useful services like dry cleaning, housekeeping, and shuttle service.

Daniel

United States of America, November 2023

9.0/10

My stay at the hotel was wonderful! The rooms were spacious and clean, with a lovely view of the Matterhorn from the verandah. Beds were super comfortable, and having our own bedroom and bathroom each was a great plus. The hotel's location in the center of Zermatt made it convenient to explore the town on foot, and the service was top-notch, with the staff being very courteous and helpful. The dining experience was delightful with a variety of options available, but the price was a bit on the higher side.

Rooms

9.0

The rooms were clean, roomy, and had a great view of the Matterhorn. The beds were super comfortable, and I enjoyed relaxing on the verandah overlooking the main street.

Service

9.0

The service was exceptional, with the staff being courteous and helpful throughout my stay. They even guided me to the best places to visit, which saved me a lot of time.

Location

10.0

The hotel's location is excellent, right in the heart of Zermatt, within walking distance to the train station, shops, restaurants, and with easy access to the ski lifts and ski bus.

Dining

8.0

The dining options were plentiful and delicious, with a variety of hot foods, bakery items, juices, and more. However, the price was a bit high for the offerings.

Facilities

9.0

The hotel facilities were top-notch, with everything from dry cleaning to shuttle services available. However, the price for some services was a bit steep.

Christopher

United Kingdom, April 2023

9.4/10

I thoroughly enjoyed my stay at this hotel. The rooms were spacious, clean, and super comfortable, with a lovely verandah overlooking the main street offering stunning views of Zermatt and the surrounding mountains. Being close to the train station and not far from the ski lifts was a big plus. The service was incredibly helpful and friendly, including a memorable multilingual birthday song surprise. The location was extremely convenient, right in the heart of Zermatt, within easy reach of all the attractions. The dining experience was top-notch, offering a great variety of foods. Overall, a wonderful stay with excellent value for money.

Rooms

9.0

The rooms were spacious and clean, with comfortable beds and a great view from the verandah.

Service

10.0

The service was top-notch, incredibly friendly, and helpful, making my experience truly unforgettable.

Location

10.0

The hotel's location is excellent, right in the middle of Zermatt with easy access to everything in town, including the ski lifts and ski bus.

Dining

9.0

The dining experience was fantastic, offering a wide variety of delicious options.